Terms & Refund Policy

Happy Diwali

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Terms and Conditions

Effective Date: [10th Aug'2025]

Welcome to Eclato. By using our website, purchasing our products, or engaging with our services, you agree to comply with the following Terms & Conditions.

1. Right to Withdraw or Cancel Services

We reserve the right to:

Modify, suspend, or withdraw any product or service without prior notice.
Cancel any order due to stock unavailability, pricing errors, or suspected fraudulent activity.
Refuse or cancel financial transactions at our discretion.

2. Financial Transactions

All transactions must be made through secure payment methods provided on our website.
We are not responsible for delays caused by payment gateway or banking issues.

3. Limitation of Liability

While we strive for accuracy, we do not guarantee that product descriptions, prices, or other content are error-free.
We are not liable for any losses arising from website downtime, technical issues, or inaccurate information.

4. Intellectual Property & Copyright

All website content, images, and product descriptions are the property of Eclato and protected under copyright laws.
You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without prior written consent.

5. User Conduct

By using our site, you agree NOT to:

Engage in unlawful activities, hate speech, harassment, or bullying.
Post spam, unsolicited promotions, or false information.
Interfere with the security or functionality of our website.

6. Account Suspension or Termination

We may suspend or permanently disable user accounts that:

Violate these terms.
Are involved in fraudulent or abusive behavior.

7. Additional Protections

We reserve the right to update these terms at any time. Changes will be posted on our website.
Continued use of our site after updates constitutes acceptance of the revised terms.

8. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in Lucknow, Uttar Pradesh

Return and Refund Policy

Effective Date: [10th Aug'2025]

At Eclato, we are committed to ensuring the satisfaction of our customers. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds will be processed. By purchasing from our website, you agree to the terms stated herein.

1. Eligibility for Returns

1.1. Returns must be initiated within seven (7) calendar days from the date of delivery.
1.2. To be eligible for a return, the product must:

Be unused, unopened, and in its original packaging.
Be free from any signs of wear, damage, or contamination.
Include the original invoice or proof of purchase.

2. Non-Returnable Items

The following items are non-returnable:

Products that have been opened or partially used.
Customised or special-order products.
Items returned after the 7-day window.

3. Reasons for Return

We accept returns only for the following reasons:

Damaged or defective product received.
Incorrect product shipped.
Product not as described on our website.

4. Process for Initiating a Return

4.1. To request a return, contact our customer support within 7 days at:
📧 aamitmehrotra@eclato.in
📞 +91 92509 25252

4.2. When contacting us, please provide:

Order number.
Reason for return.
Clear photographs of the product (in case of damage or defect).

4.3. Upon approval, our team will provide the return shipping address. Unless the return is due to our error, the customer is responsible for return shipping costs.

5. Refund Process

5.1. Refunds will be issued only after the returned product is received and inspected.
5.2. Approved refunds will be processed within 5–7 business days to the original method of payment.
5.3. Shipping and handling charges are non-refundable, unless the return is due to our error.

6. Exchanges

We do not offer direct exchanges. If you wish to replace an item, please initiate a return and place a new order.

7. Contact Information

For any queries regarding our Return & Refund Policy, please contact:
📧 aamitmehrotra@eclato.in
📞 +91 92509 25252